Operations guide
Procedures for the team running Densy Club — looking after members, reviewing scans, managing content and handling support requests.
Coming soon. Each procedure is documented here as the corresponding operations tooling becomes available.
What will be here
- Members — finding an account, checking its status, and supporting it
- Scans — reviewing a scan, and what to do when one needs attention
- Protocols and content — creating, publishing and retiring them
- Orders and payments — subscriptions, refunds and billing questions
- Operations — notifications, background jobs and audit history
- Troubleshooting — the common support cases and how to resolve them
Last updated on